Returns and Refund Policy

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We want you to love your books. This page explains when you can return an order, how to do it and what happens next. If anything is unclear, just get in touch and we will be glad to help.

About Our Books

What you are buying: Our books are genuine vintage and decorative pieces. They are hand selected and sold by the metre, mainly for display and styling rather than for reading.

Condition and variation: Unless we agree an exact specification with you in advance, books will vary in height, width, title, colour, content or minor natural wear. Where we agree a specific colour, this applies to the spine only. The front and back boards may be a different colour.

Photographs: The images on our website are for illustration only. The titles and bundles you receive will not be identical to those pictured.

Wear and content: As these are display pieces, some books may contain notes or missing pages. Titles may occasionally be duplicated. Minor wear, differences in content and the individual character of vintage books are not treated as faults. Some books may include historical language or views typical of the time they were printed, which may not reflect modern standards. We cannot accept responsibility or liability for the written content of any book supplied.

All Customers (Private, Business and Trade)

Bespoke and custom orders: Orders made to your own dimensions, colours or project requirements cannot be refunded once we have started sourcing or preparing them, whatever the length ordered.

Coffee table books: Coffee table books are supplied brand new. They cannot be returned or refunded if you change your mind. This does not affect any statutory cancellation rights you may have. Nor does it affect your rights if goods are faulty, damaged or not as described.

Natural variation: Apart from bespoke and custom orders or coffee table books, our books are chosen for their look. They will show the natural variations described under Wear and content above. Differences in height, width, title, colour, content or minor natural wear do not make an order faulty or not as described.

Orders over 2 metres: Orders of more than 2 metres cannot be returned or refunded for a change of mind. This protects our stock from being bought for a photoshoot or short-term staging, only to be returned a few days later for a full refund.

Your statutory rights: Nothing in this policy affects your statutory rights, including your rights where goods are faulty, damaged or not as described.

Private Customers (Personal Use)

Orders of 2 metres or less: Under UK consumer law, for standard online orders of up to 2 metres, you have 14 days from delivery to tell us you would like to return your books. You then have a further 14 days to send them back. Return postage is your responsibility. Books must come back in their original condition and be well packed. We will deduct from your refund any drop in value caused by poor packing or damage in transit.

Orders over 2 metres: These cannot be returned or refunded for a change of mind.

Business and Trade Customers

Damage, shortages or errors: Please report any transit damage, missing items or delivery errors to us in writing within 48 hours of delivery.

Orders of 2 metres or less: Return requests for standard online orders of 2 metres or less must be made within 48 hours of delivery. A 17.5% restocking fee applies. You are responsible for all return delivery costs.

Orders over 2 metres: Business and trade orders of more than 2 metres cannot be refunded. The same applies to all bespoke, custom or bulk business and trade orders.

If Something Is Wrong With Your Order

This policy does not affect your statutory rights. If your books arrive damaged, faulty or not as described, please contact us as soon as you can. We will put things right.

If possible, keep the packaging and send us a photo of the problem. This helps us sort things out quickly.

How to Start a Return

Refunds

Eligible refunds are paid back to your original payment method once we have received and checked the returned books. We aim to process refunds within 14 days of receiving your return, or proof that you have sent it back where this applies.

This policy sits alongside our delivery terms. We offer free UK delivery on all orders. International delivery is available on request. Nothing in this policy affects your statutory rights.